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LATEST NEWS

Evaluation Your Performance Evaluation

Thursday, January 14, 2016 |
Are you getting what you need out of your evaluations? Face it—no one likes performance evaluations. Employees dislike or fear hearing they are not performing up to expectations. Managers struggle with how to effectively balance constructive criticism and praise for a job well done. That being said, performance evaluations are helpful as a way to measure and discuss actual performance against expected performance. If done correctly, these performance evaluations can enhance the staff member motivations, productivity, a  Read More

What Does Your Policy Handbook Say?

Monday, January 04, 2016 |
Policy Handbook Blog Post When was the last time you looked at your policy guide? Did you have to dust it off? This guide may be one of the two most important pieces of documentation you have in your office (the Procedure Guide is the other one). Its contents have the ability to clarify expectations and policies, as well as settle disputes and make sure that the interoffice playing field is even. A well-done policy manual is clear, well written and very specific in terms of policy and how these policies protect both the employer and emplo  Read More

Conducting the Perfect Staff Meeting

Tuesday, December 29, 2015 |
There are six basic rules to conducting a staff meeting. Read on and learn the secrets of educating and empowering your staff in an efficient and effective way and just Getting Stuff Done (GSD). Have one - consistently.The most successful practices with the best bottom lines and the happiest staff share one common trait. They have frequent short staff meetings. This is not a coincidence. These businesses understand that communication is the key to success. Meetings do not have to be long and drawn out. Just the opposite in fact. A busine  Read More

Invest in Your Staff

Monday, December 14, 2015 |
How efficient and effective our practice is at serving our consumers and being profitable is largely a reflection of our staff. Think about this: the average consumer visit spends over 60% of their time with the staff, not the doctor. Who we are has a direct relationship to who they are. In order to have a great staff, get more efficient, increase profitability, reduce turnover, and generally have a better quality of “business life” we need to hire great staff and train them. This philosophy that our staff is our greatest as  Read More

52 Weeks of Staff Training Ideas

Monday, December 14, 2015 |
What is your plan for the next 52 weeks? How are you educating and motivating your staff? I am an advocate of a series of short, 5-15 minute meetings per week that serve as short administrative meetings or educational meetings. I am likewise a fan of a weekly 30 minute meeting to cover a very specific subject. I wanted to help our readers with some ideas and share what our 52 week calendar looks like. We hope you find this helpful. Key for Text Color Categories Green - Clinical Orange - Optical/Con  Read More

What Do You Do? Job Descriptions

Monday, November 16, 2015 |
Does everyone in your office know what they are supposed to do? Are they actually doing them? In my experience, most businesses have staff that do the best they can but generally fall into a routine where they do what they want to do and not always what they should be doing. This same concept holds true for the managers and the leaders of the business. We are all creatures of habit and we do what we like to do and feel comfortable doing but not always what we should be doing to make the business run efficiently and effectively. A writ  Read More

What's in Your App? Recruitment Applications

Monday, November 09, 2015 |
When it comes to job applications, I believe that everyone, employers and applicants alike would agree to the same fundamental questions: Why are we doing one? What does it really ask? How does it really help the employer decide who is right for the job? First, let’s review what a job application is really for. Candidly, it is an exercise to find out who is interested enough in the job to actually fill one out. It also allows a somewhat fair comparison in terms of being able to compare similar biographical, educational o  Read More

Recruiting Your Next Superstar

Monday, November 02, 2015 |
Face it—It's hard to find great talent. But, it is out there though. You just have to know where to look, what to look for, and how to capture their attention. Like everything else, you just need to have a plan and execute it. There are five key elements to recruiting your next superstar: Know What You Want. The first step is to evaluate your current team. What personalities currently exist? What positions do you currently have filled? Could any of these people have potential to be a candidate for the role you are looking for? I  Read More

Adopting the Medical Services Mindset

Monday, October 12, 2015 |
It almost seems odd to talk about one part of the eye care practice as some different entity than all the rest of the parts of the practice. For years we have been talking about building the medical services side of your practice when in reality it should have always been part of our practice. After all, it is our job to treat all aspects of our patients' needs. Sometimes this means we are treating their visual needs, while other times it means that we are treating the medical needs. But once again, at the foundation of it all is that it is  Read More

The Front Door Test

Wednesday, September 23, 2015 |
What does your office feel, look, sound, smell like? This is the FSLL factor of your business. Let’s take the first step and take a "fresh" look at our business. Here is what I want you to do. Let everyone know that tomorrow you want everyone in the office there 15 minutes early Tomorrow meet and have everyone walk outside the front door of the office. Have them close their eyes and record what they hear, smell and feel. Now have them open their eyes and record what they see when they look at the front door and sur  Read More

UPCOMING EVENTS

Vision Expo West

15-Sep-2015

AGN Boot Camp V2

11-Sep-2015



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PRACTICE CONSULTING

We assist you with bringing peak performance to your practice.

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